ECM International Conference & General Assembly 2017, Dubrovnik @ Hotel Valamar Lacroma Dubrovnik
May 31 – Jun 3 all-day
ECM International Conference & General Assembly 2017, Dubrovnik @ Hotel Valamar Lacroma Dubrovnik | Dubrovnik | Dubrovačko-neretvanska županija | Croatia


European Cities Marketing proudly presents a toploaded program for the ECM International Conference where Europe’s city marketers and tourism professionals meet industry thought leaders and leading tourism academics from around the globe to debate and strategise the new normal in urban travel and tourism.

In association with our knowledge partner MODUL University and in cooperation with CELTH and the European Tourism Futures Institute (EFTI), the ECM International Conference will give you a full three-day conference of exclusive networking and cherry-picking of deep insights, carefully curated updates on the latest new research and issues changing urban travel.

Together, we share the belief that the new normal is at once both creative and destructive. As travel and tourism professionals, we need to realise that constant change is the only constant. Looking back over the past decade, our travel markets have become digital and global. Consumers have moved to mobile. Lean business models and new types of aircrafts have boosted the connectivity of our cities. Global OTAs, booking platforms and advertising by data analytics has conquered consumers attention along with the media spend of our industry. A new affluent middle class of consumers from vast emerging markets has checked in to a lifestyle of global travel, as have millions of consumers with logins on Airbnb, Instagram, Facebook and Weibo, where most travels begin and end. Finally, and sadly, terrorism has shown its ugly face and deep impact on urban travel and tourism throughout Europe.
Only now are we beginning to understand urban travel and tourism as one global marketplace under constant disturbance. As DMOs, we navigate in a network of connected cities with an ever growing exchange of visitors seeking to become temporary locals, with seamless sharing of great moments and ideas of the good life, with manifold celebrations and urban events manifesting the popular identity of the city, with surging exports of entrepreneurial creations and commercial concepts ranging from intelligent city bikes and Michelin-stared restaurants to lifestyle hotels. The new normal in urban tourism is a wonderland of opportunities, but it can also be a no man’s land for the DMOs that can’t or won’t engage. It’s really up to us.

All of this will unfold in beautiful Dubrovnik. The world heritage pearl of the Adriatic, survived and thrived through centuries of political and military turbulences maintaining its independence as a powerful state – Dubrovnik Republic. Centuries ago, Dubrovnik suffered natural disasters, shifts in trade and migration. It is now facing modern-time challenges. Still, the walls of Dubrovnik stand gracefully and solid over the sea. With an average of 12 sunshine hours a day and 22°C in June, our host city promises a warm welcome and bright outlook to the future.

Match your expectations, fears and ambition for the coming years or months with both academic researchers, trend watchers, captains of industry and colleagues. This conference will contribute to everybody’s future!

Welcome to ECM International Conference in Dubrovnik!

Register now!

City Fair 2017, London @ Old Billingsgate
Jun 12 – Jun 13 all-day
City Fair 2017, London @ Old Billingsgate | London | United Kingdom

What is City Fair?

City Fair is a one day event of pre-scheduled appointments dedicated to the lucrative and growing sector of city tourism organised by ETOA and ECM.

It combines ETOA’s long track record in running highly-targeted workshops with ECM’s expertise in city marketing. ETOA’s tour operator members alone represent a combined buying power of over €5 billion, while ECM has a membership of more than 100 cities.

This is a unique opportunity for European city tourist boards and their suppliers to meet, network and conduct business with tour operators and city product developers from all over the world.

Why attend City Fair?
City tourist boards and suppliers (such as hotels and attractions)
Participate as an exhibitor to gain competitive advantage for your destination, and to meet with operators, whose business represents both high volume and niche sectors from Europe and all major long-haul markets.
Tour operators
Participate as a buyer to consolidate your existing programmes, to keep abreast of the latest developments in European cities and source new product for your city tours. Attendance is free of charge for buyers.
For more information please contact:
Exhibitor enquiries – Joanne Cadier –
Buyer enquiries – Nick Greenfield –
ECM (European Cities Marketing) – Flavie Baudot –
31st ECM Summer School, Dresden @ The Westin Bellevue Hotel Dresden
Aug 26 – Aug 30 all-day
31st ECM Summer School, Dresden @ The Westin Bellevue Hotel Dresden | Dresden | Saxony | Germany


The 31st ECM Summer School will be organised in Dresden, Germany, from August 26-30, 2017.

The ECM Summer School is an unmissable learning opportunity for all professionals working in Convention Bureaux, Tourist Offices, Congress Centres, Airlines, Hotels, DMCs, PCOs & Meeting Planners!
The aim is to equip professionals with the latest marketing tools and to help them to develop the knowledge and skills required for a successful career in conference, meetings and event management.

      • Meet professional leaders of the industry
      • Gain knowledge and skills for a successful career in the Meetings Industry
      • Develop a network with new colleagues and peers from all over Europe
      • Get tools to acquire clients in the Meetings Industry
      • Gain CMP professional credits to acquire/confirm your CMP certification

Here is the programme of the 2017 edition:


Gain CMP professional credits to acquire/confirm your CMP certification!

CIC has reviewed the learning objectives of this activity and has indicated that attendees will receive 17.75 CE hours in the 5 Domain of the CMP or CMP-HC Standards. Learn more on the CMP on the CIC website.

Register now!

What do they say about ECM Summer School…

«A great atmosphere, a great mix of people and a variety of topics. Definitely a must for newcomers to the Meetings Industry»
Louise Derre, Business Development, VisitFlanders

«I learned a lot at ECM Summer School. I now have a better understanding of the Meetings Industry and the way we work. I understand the reasons behind why we do as we do – and what works and what does not work. And I got to meet a lot of great people from all over Europe!»
Katrine Brems Olsen, Sales & Project Manager, Wonderful Copenhagen CVB

«The ECM Summer School experience is really unique! Not only do you get useful information and interesting presentations on the sector subjects from highly qualified people but you also get the unique opportunity to meet more than 60 of your colleagues from all over Europe! It’s a good way to get even more experienced in your job and build up an unbelievable strong network!»
Evelien Schepers, Project Manager, Event Masters

Should you have any additional questions, please contact ECM Head Office.

13th TourMIS Users’ Workshop & International Seminar, Vienna @ Modul University
Sep 14 – Sep 15 all-day
13th TourMIS Users' Workshop & International Seminar, Vienna @ Modul University | Wien | Wien | Austria

The 13th TourMIS Users’ Workshop and International Seminar on Residents’ Attitudes towards Tourism is organised by the European Travel CommissionEuropean Cities Marketing & MODUL University Vienna on September 14-15, 2017.

Both events are directed toward managers, academics, as well as consultants and representatives of governments and international organizations dealing with tourism. Participants are invited to register for both days or can choose to participate in just one event.

Registration and Hotel Booking Form is available for download at

Please submit your registration by August 1, 2017 at the latest. 

For additional information on both events, we invite you to visit the event website or to contact the local organizer, Dr. Bozana Zekan

The participation in the workshop/seminar is free; however, travel and accommodation need to be covered by each participant.

We look forward to welcoming you in Vienna!

6th City Cards Expert Meeting, Vienna
Oct 5 – Oct 6 all-day
6th City Cards Expert Meeting, Vienna @ Vienna | Vienna | Austria


Join us for the 6th ECM City Cards Expert Meeting. This year’s meeting will be held in Vienna on October 5-6, 2017.

This year’s City Cards Expert Meeting will focus on how to make your city card a success

Our broad approach will include presentations and discussions on latest product developments, successful partnerships, innovating marketing strategies and much more.

Our lunch-to-lunch event provides you with a unique opportunity:

  • to meet and network with European colleagues managing city cards schemes,
  • to share knowledge and insights to stay ahead of the latest market trends & anticipate customers’ needs,
  • and to grow your business as well as strengthen your professional expertise.

This event is open to ECM members only, specifically to tourism professionals working on city cards schemes (Product Managers, Project Leaders, Marketing Managers…) who are looking to improve – but also share – their knowledge with other participants.


  • The participants’ city must be an existing ECM member and already be running a city card scheme.
  • Participants themselves must be directly working on or managing an established city card scheme.
  • For City Cards Project 2017 members, participation is free for the first delegate. Extra delegates will be charged a 100 EUR participation fee, with a maximum of 2 delegates per city in total.
  • For ECM members who are not part of the City Cards Project 2017, the attendance is limited to 1 person per city with a 190 EUR participation fee.

Please note:

  • Lunches on October 5 and 6, dinner on October 5, as well as coffee breaks are included.
  • The attendance is limited to 60 persons so register now!
  • Your participation fee does not cover accommodation or transport.
  • Book your room by August 2, passed this date the hotel cannot guarantee availability.

For more information about the City Cards Project, please contact Elsa.

4th TIC Expert Meeting, Budapest
Oct 26 – Oct 27 all-day
4th TIC Expert Meeting, Budapest @ Budapest | Budapest | Hungary


Join us for the 4th ECM TIC Expert Meeting. This year’s meeting will be held in Budapest on October 26-27, 2017 and will focus on the following topic: transformation from TIC to Traveller Service Centre.

And if you’re lucky enough to arrive in Budapest on October 25, join us for a “welcome evening” organised by the BFTK Budapest Festival and Tourism Centre!

European Cities Marketing, through its TIC Knowledge Group, organises every year an Expert Meeting for Tourist Information Centres managers and staff exclusively, whether they are ECM members or not.

Our lunch-to-lunch event provides you with a unique opportunity:

  • to meet and network with colleagues working in Tourist Information Centres all across Europe,
  • to share knowledge and best practice with other destinations to stay ahead of the latest market’s trends,
  • and to grow your business as well as strengthen your professional expertise.

Our TIC Expert Meeting offers a mix of incentive and exchange opportunities for all attendees. This is why the diversity of participants is of great importance to us. This event is for managers and TIC front office professionals coming from small and large cities and working for either public or private tourist information organisations – whether they are ECM members or not.

Please note:

  • The attendance is limited to 70 persons, with a maximum of 2 delegates per city so register now!
  • Lunches and dinner included – check out our social programme
  • Your participation fee does not cover accommodation or transport
  • Book your room by August 18, passed this date the hotel cannot guarantee availability
  • Please note that at the time of the booking, you will be charged a one-night room fee as a non-refundable deposit.

The aim of the meeting is of course to get to know your European colleagues, to share knowledge with them but most of all, we want you to have fun and leave full of inspiration and with a bunch of new friends.

We are looking forward to welcoming you for this fourth edition!