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ECM KNOWLEDGE GROUPS

Knowledge Groups form a critical part of ECM
and are one of the key success factors for the association.

What are ECM Knowledge Groups?

They are expert teams focusing on specific aspects of city marketing and urban tourism development. They discuss issues, share best practice, prepare reports, conduct surveys and, in certain cases, undertake joint marketing activities.

Each group is composed of minimum 6 ECM Members and they meet on a regular basis.

How can I join a Knowledge Group?

Knowledge Groups are composed of members interested in sharing knowledge and expertise on a specific topic.

To join a group, you must be a member of European Cities Marketing and you must contact the chairperson.

There will certainly be a topic of interest for you, do not hesitate to join. If you want to be part of the group we would like you to be an active and dedicated member of the group. You need to be present at the meetings!

How can I actively participate?

ECM members are welcome as guests/observers at our meetings, where we discuss our agenda or actual issues. During the meeting we expect you to actively participate to the discussion, sharing content and knowledge.

As an ECM Member, you can contribute to ECM surveys and reports elaborated by the Knowledge Groups.

CITY CARDS

Goals

  • Gather insights and share experience and knowledge on how to set up, run and sell a city card
  • Provide a platform where Managers & Product Developers can network and discuss the latest trends on city card marketing
  • Promote European city cards to the public and trade industry
  • Increase consumers’ awareness and encourage their purchase of city cards when travelling

Current actions

  • Annual City Cards Expert Meeting
  • Benchmarking survey on European city cards
  • City Cards branding campaign welovecitycards.com
  • Online discussion on Zoom every two months about city card related topics

How can I contribute?

  • This initiative is reserved to ECM members who are running a city card scheme, should you wish to join, contact ECM Head Office
  • Provide your city cards data to be part of a unique survey on European city cards
  • Assess your city card’s performance with our benchmark data and set of KPIs
  • Share marketing and strategic leads on how to launch and manage a successful city cards scheme

What can I get?

  • Be part of a pan-European brand for city cards
  • Benchmark your city cards with 30+ other destinations
  • Meet the experts during the annual City Cards Expert Meeting
  • Access exclusive data and insights, allowing you to improve your product offer

Join the experts

Gianluca Camaggio Barcelona – Chairperson

Melissa Clauzing Amsterdam

Ulrike Dziolloss Berlin

Marianne Skafte Copenhagen

Synne Myhre Oslo

DIGITAL DESTINATIONS

Goals

  • Create knowledge hub about digital strategy and all electronic communication channels
  • Provide expertise to help DMO’s adopt and embrace a digital way of thinking
  • Inspire successful business transformation and new initiatives based on digital and innovation
  • Gather and share insights on the digital tourism landscape across Europe

Current actions

  • Content creation for digital hub on ECM Intranet
  • Search for new lecturers for ECM conferences and chats
  • Organisation of chat sessions about #ECMdigitaldestinations topics
  • Benchmarking: Digital marketing budget of DMO’s (in collaboration with R&S group)
  • Collaboration with -digital first- ECM partners

How can I contribute?

  • Showcase your experience on your digital communication / transformation / innovation project
  • Be part of benchmarking campaigns

What can I get?

  • Exchange of expertise and knowledge
  • Best practices and inspiration
  • Building blocks for digital marketing strategy and innovation
  • Benchmark opportunities

Join the experts

Vicky Van Daele Ghent – Chairperson

Claudia Pinna Genoa

Samir Ibrahim Hamburg

Leen Tyrions Leuven

Els Van Zele Mechelen

Ainhoa Cordoba San Sebastian

Mirella Adriano Turin

Nicoletta Paterno Turin

EDITORIAL BOARD

Goals

  • The Editorial Board is in charge of the ‘European Cities Marketing Benchmarking Report’ as well as further development & improvement of the report and securing its data quality and consistency
  • The ECM Benchmarking Report is an essential reading for city tourism professionals, consultants, academics and students

Current actions

  • Production of the ECM Benchmarking Report
  • Improvement of internal and external promotional activities for the report

How can I contribute?

  • Make sure your city is part of the ECM Benchmarking Report, enter your bednights in TourMIS on a monthly or annual basis: www.tourmis.info

What can I get?

  • A copy of the latest ECM Benchmarking Report and the complete data set included in your membership fee;
    • Unique source of insights on the volume of city tourism
    • A firm reference tool when benchmarking city tourism- Answering vital market intelligence’s needs
    • Over 100 leading European cities analyzed
    • Featuring top markets for city tourism
    • Extended commentary and over 100 graphs and charts- Expert-based analysis of current year assessment of market prospects

Join the experts

Clemens Költringer Vienna – Chairperson

Thomas Deschamps Paris – Vice-Chairperson

Daniëlla Brust-Blumink Amsterdam

Alba Lajusticia Barcelona

Sophia Quint Berlin

Lone Alletorp Callard Copenhagen

Ossian Stiernstrand Gothenburg

André Moura Lisbon

Harry Mirpuri London

Ralf Zednik Munich

Reto Helbling Zurich

Lidija Lalicic MODUL University Vienna

Karl Wöber MODUL University Vienna

Bozana Zekan MODUL University Vienna

MEETINGS INDUSTRY

Goals

  • This group is responsible for the planning and delivery of important convention marketing projects
  • The group exchanges and identifies key issues in the Meetings Industry to be tackled and put on the programme of ECM seminars or in best practices’ sessions
  • They offer a platform where members can exchange best practices and have open discussions on all the topics of interest to those working in European convention bureaux

Current actions

  • Best practice sessions: dedicated to Conventions members
  • ECM Summer School 2.0: August 24-26, 2020, Digital
  • ECM Academy: the ECM Summer School concept to emerging destinations in non-European continents
  • Build relationships and do business with other European cities
  • Represent ECM during JMIC meetings, and make ECM known among the Meetings Industry global landscape
  • IMEX Smart Monday

How can I contribute?

  • Exchange experience on the latest trends in the Meetings Industry
  • See how to spread knowledge to all members

What can I get?

  • Best practice experiences, special sessions for CVBs
  • Build relationships and share knowledge with other European cities

Join the experts

Goran Pavlović Opatija – Chairperson

Romana Vlašić Dubrovnik – Vice-Chairperson

Cecile Dorian Barcelona

Pier Paolo Mariotti Bolzano

Bettina Reventlow-Mourier Copenhagen

Sam Johnston Dublin

Barbara Jamison London

Jurgen Moors Maastricht

RESEARCH & INSIGHTS

Goals

  • The Research and Insights group coordinates all research activities within the network and collaborates with ECM research partners
  • Gather and analyse insights within the ECM members network

Current actions

  • Publication of:
    • ECM Meetings Statistics Report
    • Various research articles
    • City Tourism Monitor (quarterly report)
    • ECM-ForwardKeys “Air travellers’ traffic Barometer”
    • ECM-MKG “European Destination’s Observatory”
    • ECM-TCI Research City Sentiment Index
    • ECM Academic Insights
  • Preparation to TourMIS Workshop and International Seminar in conjunction with ETC and Modul University in Vienna;

How can I contribute?

  • Send your stats
  • Benchmark your destination
  • We need from all members:
    • Bednights data 1/year
    • Meetings statistics data 1/year
    • Financial situation 1/year
    • Answers to perception survey 4/year

What can I get?

  • Learn how to benchmark yourself with other destinations on city tourism
  • Attend the TourMIS workshop and get training on statistics (bednights and meetings)
  • Get ECM regular reports in collaboration with ECM partners
  • In depth benchmarking with European counterparts during ECM meetings

ECM DMO Funding Survey

New 2020 DMO Funding Survey published by European Cities Marketing shows severe impact of the COVID-19 crisis on Europe’s urban Destination Management and Marketing Organisations (DMOs). […]

ECM Benchmarking Report

The ECM Benchmarking Report provides a vital perspective on the volume of urban tourism in Europe, enabling individual city destinations to chart trends and to bench­mark […]

ECM Meetings Statistics Report

The Meetings Statistics Report is a monitoring and benchmarking tool supplying practical and actionable information on the volume and the economic significance of the convention business […]

ECM European Cities Benchmarking Tool

The European Cities Online Benchmarking Tool is designed for administering the city tourism statistics in an easy and efficient way. The data is provided by TourMIS for the online system […]

ECM City Tourism Monitor

This quarterly research exercise gives a more or less immediate ‘barometer’ type reading of the health or otherwise of city tourism. Through a survey of member city tourist […]

TourMIS.info and the TourMIS Workshop

TourMIS is an online data-base for city tourism managers and researchers, and forms the statistical basis for the European Cities Marketing Benchmarking Report and other monitoring exercises. […]

ECM-ForwardKeys Air Travellers’ Traffic Barometer

  ForwardKeys.com is the business intelligence tool, designed to help decision-makers in Hotel chains, Destination Management Organizations and other industry professionals to make data-backed decisions, anticipate […]

ECM-MKG European Destinations Observatory

The ECM-MKG Destination Observatory presents the development of key performance indicators (RevPAR, room rate and occupancy rate) for ECM member cities in which the sample of hotel providing […]

ECM-TCI Research City Sentiment Index

TCI Research is an independent UNWTO-Awarded Business Intelligence agency leading in international destination competitive analysis. Through its reference TRAVELSAT© research solution, it provides 100+ public and […]

Join the experts

Magnus Hessbo Stockholm – Chairperson

Daniëlla Brust-Blumink Amsterdam – Vice-Chairperson

Alba Lajusticia Barcelona

Sophia Quint Berlin

Lone Alletorp Callard Copenhagen

Ina Duckstein Dresden

Claudia Pinna Genoa

Charlotte Desmet Ghent

Bernadett Pakucs Gothenburg

Aleksandra Lorkowski Hamburg

Pekka Mustonen Helsinki

André Moura Lisbon

Camilla Ekberg Malmö

Ralf Zednik Munich

Thomas Deschamps Paris

Pino Canales Seville

Cristina Cerutti Turin

Ricardo Millet Valencia

Clemens Költringer Vienna

Petra Tschöll Vienna

Lidija Lalicic MODUL University Vienna

Jason Stienmetz MODUL University Vienna

Karl Wöber MODUL University Vienna

Bozana Zekan MODUL University Vienna

SUSTAINABILITY

Goals

  • Support and positively contribute to the development of the DMOs of tomorrow as well as to enable the development of sustainable urban tourism destinations.
  • The group’s framework and point of departure are based on the United Nations’ Sustainable Development Goals (SDGs). Our role is to accelerate the necessary transformation, help unlock barriers and initiate collaboration/innovation/solutions towards these goals within European cities tourism.
  • Inspire all ECM members to integrate sustainability into their DNA when developing, managing and promoting a destination.
  • We encourage DMOs to challenge previous growth strategies, to initiate a transparent impact assessment process based on the triple bottom line approach and to harmonize private tourism strategies with public government strategies.
  • We contribute to the empowerment and professionalisation of this increasingly important role within DMOs of the future.

Current actions

We inspire and support European DMOs in accelerating the development and management of sustainable urban tourism destinations and sustainability strategies by:

  • Providing a learning platform: we transparently create, gather and share insights, knowledge and best practices
  • Finding consensus about key definitions, concepts, labels, rankings, tools and roles
  • Proposing new common KPIs for tourism destinations beyond the number of overnight stays
  • Inspiring action by showcasing how to make sustainability concrete
  • Activating European funds for sustainable tourism (e.g. European Union funding)
  • Collaborating, engaging and involving with other ECM Knowledge Groups to use synergies and increase the impact
  • Creating access and translating information into the local context and to relevant stakeholders

How can I contribute?

  • We believe that European cities have the potential to play a key role for an inspiring, inclusive and positive transformation towards an economy and society that respects the planetary boundaries and works towards a more resilient future. Due to the immense complexity, we can only succeed if we work together and learn from each other.
  • We encourage DMOs to challenge previous growth strategies, to initiate a transparent impact assessment process based on the triple bottom line approach and to harmonize private tourism strategies with public government strategies.
  • Share with us strategic leads on how to launch and manage a successful sustainability strategy.
  • Answer any survey or benchmarking study that the group may run across the ECM membership.

What can I get?

  • Best practices
  • Benchmark opportunities
  • Exchange of expertise

Join the experts

Katarina Thorstensson Gothenburg – Chairperson

Daniela Schöb Zurich – Vice-Chairperson

Maya Janssen Amsterdam

Jessy Van Strydonck Antwerp

Gemma Llobet Barcelona

Nina Zantout Berlin

Kathleen Davisters Brussels

Simone Trommer-Tiedemann Dresden

Bart Rondas Ghent

Nuria Prats Girona

Dieter Hardt-Stremayr Graz

Antje Forytta Hamburg

Birgit Liukkonen Helsinki

Julia Gleich Innsbruck

Olivier Mathieu Lausanne

Irena Grmek Ljubljana

Sabine Schwanz Madrid

Anastasia Bolshakova Moscow

Ursula Dietmair Munich

Nina Knode Nuremberg

Avia Finkelstein Tel Aviv

Jaume Mata Valencia

Julia Kohl Vienna

TOURIST INFORMATION CENTRES

Goals

  • Boost your TIC competitiveness and strengthen your visitors services and product offer
  • Share your tips on working in a TIC and running a successful visitor services department with your European counterparts
  • Deliver better customer-focused service
  • Encourage professional training and reward staff for their outstanding work

Current actions

  • Annual TIC Expert Meeting
  • Meet with your colleagues to discuss the latest trends, innovations and challenges impacting Tourism Information Centres across Europe
  • TIC Hostmanship Award
  • Online discussion on Zoom every two months (open to all ECM members)
  • TIC Survey among ECM members

How can I contribute?

  • Join the chat every other month
  • Attend the TIC Expert Meeting: share your top tips and bring some new ideas to try at home
  • Share your experience in running a TIC
  • Showcase your latest trends

What can I get?

  • All the tools you need to stay ahead of the latest shifts and trends in hospitality and visitors services
  • From staff management tips to your TIC mobile and digital transition, the TIC Knowledge Group is there to help
  • Meet and communicate with TIC experts on a regular basis
  • Meet the experts

Join the experts

Pablo Ortega Novillo Catalonia – Chairperson

Esther Virto Bilbao

Gary Breen Dublin

Annelie Karlsson Gothenburg

Mari Somero Helsinki

Lidia Fedchuk Lviv

Petr Slepička Prague

Javier Grillo Seville

TREND ROOM

Goals

  • Bring ECM to the very forefront of trends and innovations in the urban cityscape
  • Develop an in-house trend watching hub where thought leaders find each other to discuss the future of cities and the visitor economy
  • Provide ECM members with inspirational ideas and insights to help them develop new strategies for the future

Current actions

  • Gather – people and ideas
  • Observe – through best practices, city cases, papers, talks, interviews, essays…
    We look for answers to the issues we face now, but with the next 10 years in scope to manage the evolutions ahead
  • Share – we gather our strengths with other ECM Knowledge Groups. We exchange ideas with international organisations focused on visitor economy, provide for good quality talks during ECM general events, bring forward experts with insightful stories & match them with best practices and cases, reach out to opinion leaders in future tourism
    We offer various projects and formats to share those trends: Annual event, Newsletter, Knowledge hub on Intranet.

What can I get?

  • Future-thinking and innovative best practices & case-studies
  • Inspirational ideas and insights to help develop new strategies for the future

Join the experts

Claire Mertens Antwerp – Chairperson

Miek De Roeck Antwerp

Ignasi de Delàs Barcelona

Stefan Noethen Hamburg

Davy Jansegers Lausanne

Lucie Vangerven Leuven

Barbara Jamison London

Yvonne Coulin Nuremberg